1. Information We Collect

When you place an order, create an account, submit a catering inquiry, or contact us, we may collect:

Name, email address, and phone number
Save delivery addresses and order history
Payment information (processed securely by Stripe; we do not store card details)
Rewards points balance and redemption history
Catering inquiry details (event type, guest count, date, dietary needs)
Browser, device, and usage information for analytics purposes
Guest checkout information (name, phone, email) even without a registered account

Your email address and phone number are stored encrypted at rest.

2. How We Use Your Information

We use your information to:

Process and fulfill your pickup orders
Send order confirmation and status update text messages (SMS) and emails
Track and apply your rewards points
Respond to catering inquiries and support requests
Improve our menu, services, and website
Send occasional promotional communications if you have opted in (you may opt out at any time)

3. SMS Notifications

When you provide a phone number at checkout or during account creation, three unchecked-by-default, optional checkboxes are shown below the phone field. SMS messages are only sent if the relevant box is actively checked:

Transactional SMS (optional): “Allow Ahara to send transactional SMS/MMS regarding orders, payments, accounts, etc., to this number. Frequency may vary. Msg & data rates may apply. Reply STOP to opt-out.” — order confirmation, preparation, pickup-ready, completion, and payment alerts. Sent via Twilio. Message frequency varies per order (typically 2–6 messages).
Promotional SMS (optional): “Allow Ahara to send promotional SMS/MMS regarding promotions, offers, deals, etc., to this number. Frequency may vary. Msg & data rates may apply. Reply HELP for help or STOP to opt-out.” — governed by the TCPA; never sent without explicit opt-in.
Terms acceptance (optional): “By checking, I accept the Terms of Service & Privacy Policy.”
Reply STOP at any time to stop all SMS messages — both transactional and promotional
Reply HELP for help or contact us at 9844070909
Your mobile phone number is not shared with or sold to third parties.

See tasteahara.com/sms-consent for screenshots of all consent flows.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We share information only with the following trusted service providers who help us operate our business:

Stripe — payment processing
Twilio — SMS notifications (order updates and, if opted in, promotional messages)
Resend — email notifications (order updates and, if opted in, promotional emails)
PostHog — product analytics (anonymized usage data)
Uber Direct — last-mile delivery dispatch (when you choose delivery at checkout; your name, phone number, and delivery address are transmitted to Uber solely to assign a driver and track delivery)
DoorDash Drive — last-mile delivery dispatch (when you choose delivery at checkout; your name, phone number, and delivery address are transmitted to DoorDash solely to assign a driver and track delivery)

Each provider operates under their own privacy policy and is contractually bound by their respective terms of service and data processing terms.

Mobile phone numbers collected for SMS notifications are not shared with, sold to, or rented to any third party. They are transmitted to Twilio solely to deliver your order status and (if opted in) promotional messages.

5. Cookies & Analytics

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic via PostHog. You may disable cookies in your browser settings, though some features may not function properly.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of sensitive fields (email, phone) at rest. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data at any time by contacting us.

8. Your Rights

You may have the right to:

Access the personal information we hold about you
Request correction or deletion of your information
Opt out of marketing communications (email or SMS) at any time

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: tasteahara@gmail.com